Our Approach

    

Every project is unique. However, we have a plan that starts with wanting to know everything.

 

 Where you started? Where you want to go next? What you value? Who are your customers? and What is your vision for customer experience?

 

The only way to evolve is to understand it from every angle. Luckily, we’ve got a proven process that starts with the Community - your people, your customers, the Practice - to understand, optimize and guide you through the journey and finally the Technology - to help complete the vision.

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Services

Phase 1: Community

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ELEARNING

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GAMIFICATION

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INSTRUCTOR-LED TRAINING

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WORKSHOPS

Phase 2: Practice

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BUSINESS
OPTIMIZATION

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CHANGE
MANAGEMENT

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BUSINESS ANALYSIS &
REQUIREMENTS GATHERING

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PREMISE-BASED TO CLOUD JOURNEY EXPERIENCE

Phase 3: Technology

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CONTACT CENTRE TECHNOLOGIES

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ARTIFICIAL

INTELLIGENCE

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CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

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WORKFORCE
MANAGEMENT  (WFM)

Our Technological Partners

 

In order to provide the best customer experience, New Era has partnered with technology leaders in the customer contact center industry.

 

Are you looking at working with a partner other than those listed? Tell us about your projects. Our highly qualified team can adapt to any technological requirements or challenges. 

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