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Project Manager


Full time, Permanent

Job Description

This position is a role within the New Era project and engagement team to lead the deployment of call centre IT solutions for customers.  We are looking for an intermediate/senior project managers who have experience delivering end-to-end IT solutions.

Responsibilities and Duties

  • Lead cross-functional project teams to ensure the delivery of high-quality solutions

  • Proactively manage risk, timelines and project budgets

  • Promote project management best practices across the organization

  • Manage communication and set expectations with key stakeholders

Qualifications and Skills

  • Experience with Genesys Cloud highly desired

  • Excellent communication skills, both written and verbal, in French and English

  • Experience with Call Centre Information Systems, Call Centre Operations or other information technology industries

  • Understanding of project management frameworks: Agile, Scrum, Waterfall, RAD, LEAN, Kanban and DDD.

  • Expert knowledge of project management tools: Microsoft Project, SharePoint, Jira, and others

  • Passion for getting teams to successful delivery outcomes

  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner

  • High emotional intelligence with the ability to engage diverse stakeholder groups

  • A degree or diploma in computer science or information systems (or equivalent experience) preferred

  • 5+ years of proven experience in IT project management preferably with experience managing large complex projects from initiation to completion

  • 3+ years’ experience project managing SaaS product development




Health Care


Disability &
Life Insurance


Flexible Hours
& Remote Work

Let's talk about your projects / needs

+1 877.743.8474

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