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Visionclip: Managing schedules in Genesys Cloud CX and Tempo App

Managing time off requests can be a real headache for contact center supervisors. Genesys Cloud CX offers a tool that allows agents to trade shifts with colleagues with similar skills automatically, make time-off requests, and allows supervisors to approve or deny these requests, all on a single platform.

UPDATE: Time-off requests can now be automatically approved in Genesys Cloud CX.

You would like to learn more about WFM? Watch our other visionclips here.

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