
IT Solutions Engineer
Job Description
This position is a role within the i3vision IT team to create and support internal solutions and infrastructure. We are looking for an intermediate/senior technician who has experience with Active Directory, Office 365, hardware support, SIP Telephony and translating business needs into functional solutions.
Responsibilities and Duties
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Work with internal customers to refine specifications and requirements for internal systems
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Support Internal & Cloud-based systems
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Integrating and creating solutions for customer call center requirements
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Create and maintain software documentation
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Potential after hours or weekend work required
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Flexible to additional training and tasks (will be provided as needed)
Qualifications and Skills
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At least 5 years of working experience in IT Support
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Solid understanding of infrastructure including security, deployment, maintenance
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Strong teamwork skills
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Strong problem solving, verbal and written communication skills
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Experience in telecommunications or contact center is a plus but not required
Reasons to join our team

Canadian
Company

Extended
Health Care

Disability &
Life Insurance

Flexible Hours
& Remote Work