IT Solutions Engineer

Job Description

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This position is a role within the i3vision IT team to create and support internal solutions and infrastructure. We are looking for an intermediate/senior technician who has experience with Active Directory, Office 365, hardware support, SIP Telephony and translating business needs into functional solutions.

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Responsibilities and Duties

• Work with internal customers to refine specifications and requirements for internal systems

• Support Internal & Cloud-based systems

• Integrating and creating solutions for customer call center requirements

• Create and maintain software documentation

• Potential after hours or weekend work required

• Flexible to additional training and tasks (will be provided as needed)

Qualifications and Skills

• At least 5 years of working experience in IT Support

• Solid understanding of infrastructure including security, deployment, maintenance

• Strong teamwork skills

• Strong problem solving, verbal and written communication skills

• Experience in telecommunications or contact center is a plus but not required

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Reasons to join our team