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A Genesys Guide

Practical guide to managing change in your contact center

Transitioning from an older, on-premises call center system to a modern cloud application is an opportunity for quick success, if you follow a few change management best practices.

In this guide, you will learn:

  • Why change management is essential to success

  • How to plan for change management

  • Defining change management

Guide - Mock up - Practical guide to man

Download the Guide