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Business Analyst


Full time, Permanent

Job Description

This position is a role within the New Era project and engagement team to deploy solutions for customers. We are looking for an intermediate/senior business who has experience with translating business needs into functional requirements.

Responsibilities and Duties

  • Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage requirements

  • Document high and detailed level processes and functional specifications following the New Era Methodology

  • Partner with our customer’s business teams and internal development teams through strong collaboration to determine the best solution options

  • Define, estimate and manage the requirements effort including timeline

  • Lead requirements sessions with multiple stakeholders, across multiple line of business, multiple vendors and remote team members

  • Gain/acquire sound to advanced understanding of business and user interaction with technology throughout project delivery

  • Good understanding of test strategy, test cases documentation and defect management

  • Lead system testing with our customers

  • Support Trainers and provide information to help build the training strategy

Qualifications and Skills

  • Experience with Genesys Cloud preferred

  • Excellent communication skills, both written and verbal, in French and English

  • Professional work ethic, inter-personal skills and strong organizational skills are essential

  • Conceptual thinking and creative problem-solving skills

  • Analytical and technical skills

  • Advanced MS Office skills, particularly MS Project, MS Excel and MS PowerPoint

  • Ability to work on multiple projects simultaneously

  • Business analysis 5-7yrs highly desired

  • Strong facilitation and elicitation skills

  • Strong creative and critical thinking

  • Strong team player with ability to communicate effectively with multiple stakeholders of varying levels of seniority

  • University Degree




Health Care


Disability &
Life Insurance


Flexible Hours
& Remote Work

Let's talk about your projects / needs

+1 877.743.8474

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