Business Analyst
Remote
Full time, Permanent
Job Description
This position is a role within the New Era project and engagement team to deploy solutions for customers. We are looking for an intermediate/senior business who has experience with translating business needs into functional requirements.
Responsibilities and Duties
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Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage requirements
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Document high and detailed level processes and functional specifications following the New Era Methodology
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Partner with our customer’s business teams and internal development teams through strong collaboration to determine the best solution options
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Define, estimate and manage the requirements effort including timeline
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Lead requirements sessions with multiple stakeholders, across multiple line of business, multiple vendors and remote team members
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Gain/acquire sound to advanced understanding of business and user interaction with technology throughout project delivery
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Good understanding of test strategy, test cases documentation and defect management
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Lead system testing with our customers
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Support Trainers and provide information to help build the training strategy
Qualifications and Skills
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Experience with Genesys Cloud preferred
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Excellent communication skills, both written and verbal, in French and English
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Professional work ethic, inter-personal skills and strong organizational skills are essential
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Conceptual thinking and creative problem-solving skills
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Analytical and technical skills
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Advanced MS Office skills, particularly MS Project, MS Excel and MS PowerPoint
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Ability to work on multiple projects simultaneously
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Business analysis 5-7yrs highly desired
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Strong facilitation and elicitation skills
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Strong creative and critical thinking
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Strong team player with ability to communicate effectively with multiple stakeholders of varying levels of seniority
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University Degree

Canadian
Company

Extended
Health Care

Disability &
Life Insurance

Flexible Hours
& Remote Work