With Our 3-phase Approach
1. Improvement
- Audit of the current contact center situation, including review of processes, tools and resources
- Presentation of improvements and recommendations in a detailed report
- Achievement of recommended improvements
2. Optimization
- Impact study of changes with tool and technology audits
- Implementation of continual improvement process - regular workshops, extended timeframe for implementing new technologies and tools
- Monthly follow-up of ROI estimated during the impact study
3. New Technologies
- In depth analysis on the addition of emerging technologies
- Development of pilot projects to test Artificial Intelligence
- Test client adoption of AI to deliver a phased migration plan
PureConnect
Adopt the PureConnect all-in-one platform for a fluid, seamless and personalized experience.
Find out more
- Why choose i3vision?
- Managed private cloud, hosting and connectivity services
- 24/7 support
- Customized implementation and technical support
- Qualified and experienced engineers at your service
- Ability to meet all your business needs
- Integration of Microsoft CRM and CRM Monitoring and Help Desk telephony system
Strategic Partner
Genesys is a global leader in developing omnichannel contact centre solutions. See how Genesys can optimize your customer experience.
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What They Say About Us
Transat A.T.
"The i3vision team is professional and fully committed to its customers.
At every meeting, we feel privileged to be on their client list!"
Our Partners
